Customer Service Policy

Adopted by the MCPL Board of Trustees--October 18, 2006

Monroe County Public Library is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all.

Our customer service philosophy:

  • We care about all of our customers and seek to give each one attentive service.
  • Our customers are entitled to efficient service from knowledgeable, motivated, and well-trained staff members.
  • We listen to our customers and respond to their suggestions and concerns.
  • We seek out innovative approaches to serve our customers in the best ways possible.
  • We act responsibly to fulfill our mission of fair and equitable access to information and our commitment to the best stewardship possible of library resources.

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